parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com
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Press Releases
UK retailers fail to meet delivery times
Nearly 40% of UK retailers fail to meet delivery times
A new study, carried out by post-purchase customer experience provider parcelLab and e-commerce customer care – and fulfillment specialist Salesupply, highlights significant gaps in delivery reliability, tracking transparency and customer service automation for major UK retailers, as well as disappointing shipping fees.parcelLab Launches Trending Late AI
parcelLab Launches Trending Late AI to Predict Delivery Delays Before They Happen
Trending Late AI builds upon parcelLab’s existing suite of AI-powered solutions designed to optimize the post-purchase experience. By analyzing vast amounts of historical data, including shipment information, carrier performance, and seasonal patterns, Trending Late AI identifies trends and patterns that signal a potential delay.Read all the details here.
The next era of post-purchase experience
parcelLab Introduces the Next Era of Post-Purchase Experience
parcelLab, the premier global retail, e-commerce, and post-purchase customer experience platform, announced it is live on the Shopify platform.
parcelLab Launches Returns Forecast AI
parcelLab Launches Returns Forecast AI to Give Retailers Improved Visibility and Control over Returns Process
parcelLab, the premier global provider of post-purchase experience software, announced the launch of parcelLab Returns Forecast AI. The new tool leverages AI to estimate inbound parcels for retailer warehouses, allowing retailers to forecast returns volumes and identify trend changes more accurately, better plan warehouse resources, and reduce processing times and operational costs.True Classic Selects parcelLab
How True Classic uses post-purchase experiences to increase revenue
The company increased customer satisfaction with the aid of a tool by parcelLab that provides accurate shipping and delivery updates.Read all the details here.
Products
parcelLab Convert Suite
Provide a predictive delivery date that increases conversion rates, reduces consumer uncertainty, and improves customer satisfaction.
parcelLab Promise
Powered by our machine-learning algorithm, parcelLab Promise calculates estimated delivery dates based on your warehouse operations and corresponding delivery methods, accounting for ad hoc holiday updates, delivery method changes, multiple carriers, weather closures, and staffing shortages.Read all the details here.
parcelLab Engage Suite
Enhance your post-purchase journey with personalized, configurable communications that keep customers informed every step of the way.
parcelLab Retain Suite
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns, warranty, and exchanges process.
parcelLab Returns Portal
Empower consumers to select items for returns, choose a convenient returns method, and get a label or QR code with an embedded, personalized returns experience.
parcelLab Returns Track & Communicate
Deliver returns-specific communications with hyper-relevant content to engage your customers and drive web traffic and repeat purchases.
parcelLab Platform
Do more with your data by leveraging parcelLab’s Platform’s flexible and intuitive data model that enables all other parcelLab products.