Partner Perspective

Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

A new era of AI is unfolding for business

Join Samsung and Dick’s Sporting Goods as they explore the transformative journey of experiential retail.  Discover how innovation, AI and strategic partnerships have redefined the retail landscape, creating unique, impactful experiences that engage both customers and employees like never before.
Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

Shaping the future of grocery retail: A fireside chat with CEOs of Sprouts Farmers Market and Morrisons

Join us for a captivating fireside chat featuring Jack Sinclair, CEO of Sprouts Farmers Market, and Rami Baitiéh, CEO of Morrisons, as they discuss the evolving grocery retail landscape. Together, they will share insights on key topics such as adapting to shifting consumer preferences, fostering sustainability, and reimagining grocery retailing by leveraging innovation to stay ahead in a competitive market.

Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

Leveraging AI and data to transform digital ad spend

Online ads are traditionally generated based on search terms and browsing history, with merchants paying for clicks and impressions that don’t convert. With tightened budgets and a noisy market competing for customer attention, ensuring hyper relevant ads and incentives are key to controlling costs and driving conversion. This session will explore how AI and data can be used for a more targeted approach to performance ad spend and include commentary from a merchant leveraging PayPal's recently launched Advanced Offers Network. 
Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

Solving returns: Challenges, opportunities, and solutions

Join ReturnPro and a leading retailer to explore the multifaceted world of returns management by addressing the key challenges faced by retailers, identifying potential opportunities for improvement. In this session, attendees will gain insights into leveraging technology, to enhance operational efficiency and drive profitability in reverse logistics. The session aims to provide actionable strategies for transforming returns management into a competitive advantage.
Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

The agility advantage: Enhancing commerce across channels

Consumers are used to shopping anytime, anywhere, whether through physical or digital channels. Every touchpoint is an opportunity for a transaction and to build customer loyalty. As a result, consumers expect a unified, seamless shopping experience in every interaction with a brand. Join this session to learn how to future-proof your commerce operations for emerging channels and changing consumer preferences, ensuring your brand is prepared for market shifts and unforeseen challenges.
Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

From algorithms to humanization: The impact of genAI on personalization and enhanced customer understanding

In 2025 and beyond, personalization will undergo a revolutionary transformation driven by advancements in generative AI. This session delves into the latest developments in how genAI is reshaping interaction with technology on a deeply personal level and aiding in a greater understanding of consumer needs. Join this session and explore the evolution from traditional algorithms to sophisticated genAI-powered systems that understand and respond to individual needs.

Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

How Aritzia uses Twilio to overcome customer engagement complexities of global retail marketing

The challenges associated with meeting modern retail customer’s expectations are widespread. Whether it’s giving customer facing teams timely context at their fingertips, meeting customers on their preferred communication channels, or adhering to the various compliance requirements across the world, retailers have a lot to navigate in order to create an integrated and personal customer experience. Join Twilio and retail executives from Aritzia as they share the innovations they are using to create customer loyalty and satisfaction at scale.
Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

Seamlessly enhancing the in-store journey with targeted technology solutions

In this session, learn how Delta Faucets is revolutionizing its in-store marketing program and integrating digital elements into meaningful shopper and associate experiences. This collaboration focuses on creating a "digital handshake," blending physical displays with web-based virtual experiences to guide users through new product releases, showcasing how technology introduces innovative experiences and enriches brand storytelling, adding value to the customer journey.
Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

SKIMS driving inventory accuracy with item-level RFID adoption: How to transform retail operations with proven ROI

More and more retailers have proven that item-level RFID technology delivers significant Return on Investment (ROI), inventory management daily operations, and enhanced customer experience. This panel of retailers, moderated by SML, will share how deploying item-level RFID across their enterprise have driven transformational results. They will also discuss where they see this technology providing transformational benefits next.  
Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

The seamless shopping shift: Balancing risk and growth in evolving retail transactions

Customers expect a seamless shopping experience that involves a smooth, integrated experience across all platforms. However, new touchpoints and expanded payment methods often introduce risk and increase friction with customers. This panel with Visa and retail partners will focus on balancing new payment methods and technology with risk mitigation, enabling a reimagined shopping experience that meets the expectations of digitally savvy customers.
Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

AI-driven innovation: Redefining in-store real-time interaction

Learn how artificial intelligence (AI) is transforming the in-store shopping experience through real-time interactions. AI allows brands to personalize and optimize every moment of the customer journey, supporting sales and replenishment decisions in an immediate and user-friendly manner.  Integrating RFID with AI enhances inventory management, enabling precise tracking and automated restocking, which leads to improved operational efficiency and a more seamless shopping experience. This session explores practical examples and the benefits for brands. 
Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

Enhancing the Associate & Customer Experiences at Walmart with Store Digitalization

Discover how Walmart is leveraging cutting-edge digital shelf systems and labels (DSLs) to enhance the associate and customer experience, as they shop both instore and online. Hear firsthand about the program’s success and Walmart’s vision for expanding DSLs to thousands of stores. Plus, understand how Walmart is deploying DSLs to streamline operations - boosting associate productivity with automated price updates, while reducing manual tasks and ensuring pricing accuracy.

 

Friday
May 30
2:08 pm–2:08 pm
River Pavilion, ReturnPro Stage

JCPenney teams up with tech leaders to revolutionize the shopping experience

JCPenney collaborates with leading industry strategists and tech innovators to outline key changes in the customer journey, driving pivotal shifts in the retail shopping experience. This collaboration focuses on integrating cutting-edge technology and customer-centric strategies to enhance the shopping experience. Discover how JCPenney is setting new standards in retail, driving growth, and meeting the evolving needs of today's consumers through strategic alliances and innovation.