Nancy Gurd

Associate Director, Customer Experience

Caraway Home

Nancy Gurd, Associate Director of Customer Experience at Caraway, is a powerhouse at transforming CX challenges into growth opportunities. With a background in customer advocacy, she crafts innovative strategies that enhance agent well-being and deliver seamless, human-centric digital experiences. Specializing in e-commerce and CX leadership, Nancy is passionate about creating genuine connections and ensuring every customer interaction is effortless and impactful. Her expertise lies in solving complex CX challenges with creativity and precision.

Speaking in:

Sunday

January 12

10:15 am–10:45 am

Expo, Level 3, Expo Stage 3

Elevating the post-purchase experience: How to close the loyalty loop

More often than not, retailers check out at check out. Many brands struggle with fragmented communication, operational inefficiencies, and missed revenue opportunities due to a lack of strategic focus on this critical stage of the customer journey.

This session will take you beyond the challenges, diving deep into actionable strategies for breaking down silos and elevating the post-… Read more