Karen Szarvas

Karen Szarvas
Karen Szarvas
Sr. Director, CRM & Loyalty
The Vitamin Shoppe
Karen Szarvas serves as Senior Director of CRM and Loyalty at The Vitamin Shoppe®, an omni-channel specialty retailer. Karen brings 25 years of global marketing expertise, specializing in customer acquisition, engagement, and retention. She leads the award-winning Healthy Awards loyalty program and CRM initiatives including lifecycle marketing, multi-channel communications and gamified experiences.

Previously, she spent seven years as a consultant and 12 years at Wyndham Worldwide, designing loyalty programs, email strategies and branding initiatives that elevated customer growth and engagement.

Speaking in:

Monday
January 13
9:15 am10:00 am
Expo, Level 3, Expo Stage 4
How does a retailer truly understand what drives customer behavior? Customer engagement is a concept intertwined with customer loyalty. With the right tools and technology, retailers can construct compelling loyalty and rewards programs that provide a real-time view of their customers. Leveraging the strategic insights of the programs combined with embedded AI helps retailers shape demand with… Read more