Declan Forde

Manager, Technical Support

Wawa

Declan is the Manger, Technical Support at Wawa. With over 20 years of experience in the customer service industry, Declan is a seasoned leader dedicated to creating seamless digital user experiences that drive significant business results. His expertise lies in simplifying complex processes to enhance operational efficiency and customer satisfaction. Declan has consistently delivered innovative solutions that boost both the customer and employee experience.

Speaking in:

Sunday

January 12

10:15 am–10:45 am

Expo, Level 1, Expo Stage 2

Staying one step ahead

Join Kyndryl CTO Kayla Broussard and Wawa Executive Declan Forde as they discuss how Wawa is delivering customer and frontline worker experiences that help differentiate them from other industry peers. With a major growth initiative in place, Declan shares his insights on how Wawa is leaning on technology to create game-changing experiences that fuel their organizational growth.