Celeste Richardson

Director, Industry Advisors

Salesforce

Celeste is the Director of Retail Industry Advisors at Salesforce. She is a seasoned Salesforce expert with a deep understanding of the Retail CRM, AI, and technology.

Speaking in:

Sunday

January 12

2:00 pm–3:00 pm

Expo, Level 3, Expo Stage 4

Salesforce Agentforce: How autonomous AI agents will redefine unified commerce

Salesforce unveils new innovations that will redefine the industry’s notion of “unified commerce.” To power modern shopper journeys, Salesforce is launching Retail Cloud with Modern POS and Agentforce, new autonomous AI agents that work across Commerce, Marketing, Loyalty, and Service. Together on one unified platform, retailers can now deliver new levels of associate efficiency and personalized… Read more