Andrea O'Connor

Director, Solution Engineering

Salesforce

Andrea O'Connor is a Solution Engineering professional with a passion for Customer success. She has been at Salesforce for 8 years, and prior to that spent 15+ years at Retail and Consumer Goods software companies. Andrea is dedicated to helping Retail and CPG companies build lasting customer relationships using Salesforce’s innovative and trusted platform.

Speaking in:

Sunday

January 12

2:00 pm–3:00 pm

Expo, Level 3, Expo Stage 4

Salesforce Agentforce: How autonomous AI agents will redefine unified commerce

Salesforce unveils new innovations that will redefine the industry’s notion of “unified commerce.” To power modern shopper journeys, Salesforce is launching Retail Cloud with Modern POS and Agentforce, new autonomous AI agents that work across Commerce, Marketing, Loyalty, and Service. Together on one unified platform, retailers can now deliver new levels of associate efficiency and personalized… Read more