Data also shows that frontline hospitality managers face high stress levels, understaffing and long working hours, severely impacting employee engagement
WATERLOO, ONTARIO – The hospitality industry is a rapidly changing environment, and managers are facing multiple challenges in their daily work, from dealing with burnout and higher guest expectations to low tips and outdated training.
In a recent survey of 500 U.S. hospitality frontline managers, Axonify found that nearly half (47%) are experiencing burnout from the demands of their jobs. Additionally, 68% of managers say members of their teams have also expressed burnout and 64% reveal that workers have left their roles expressly due to burnout.