In mid-2023, Harding+, a global leader in cruise retail, embarked on a transformative partnership with Dataviva to enhance forecasting and replenishment capabilities through advanced AI-driven solutions. This collaboration aimed to significantly improve product availability, optimize sales, and redefine the cruise industry’s approach to supply chain management.
Unlike conventional retail supply chain transformations, the Harding+ and Dataviva project tackled unparalleled complexity. Each cruise ship operates with bespoke product assortments, traversing diverse global destinations with varying passenger demographics and logistical challenges. Together, Harding+ and Dataviva addressed one of the most intricate operational models in global retail.
Fast-forward 14 months, and the results are evident: To date, approximately 70% of Harding+’s portfolio is managed through Dataviva’s platform, with key metrics already demonstrating success: out-of-stock rates on key lines have dropped by 60%, while inventory value has reduced or remains steady, resulting in improved customer satisfaction and operational efficiency.
Unlike conventional retail supply chain transformations, the Harding+ and Dataviva project tackled unparalleled complexity. Each cruise ship operates with bespoke product assortments, traversing diverse global destinations with varying passenger demographics and logistical challenges. Together, Harding+ and Dataviva addressed one of the most intricate operational models in global retail.
Fast-forward 14 months, and the results are evident: To date, approximately 70% of Harding+’s portfolio is managed through Dataviva’s platform, with key metrics already demonstrating success: out-of-stock rates on key lines have dropped by 60%, while inventory value has reduced or remains steady, resulting in improved customer satisfaction and operational efficiency.